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Video tutorials

Community tutorials

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  An AI-powered automation tool that boosts service ticket diagnostic efficiency | Pia Product DemoTubblog - The Hub for MSPs · 748 views · 66:37 · July 2023

What you need

Access

Paid only

Runs on

Web app

You’ll need

• ConnectWise or Autotask PSA account
• Microsoft 365 / Azure AD environment
• MSP business with a ticketing workflow

Skill level

Some setup — keys, settings, or a connected account

Worth knowing: No free trial — you sign a contract (with an early break clause, roughly 3 months) and pilot it live on real customer tickets; onboarding to a working setup typically takes 2-3 weeks.

Highlights

• Reads tickets and recommends an automationML reads the ticket's summary/description inside ConnectWise or Autotask and suggests one of ~60 pre-built PowerShell automations to run.
• One-click new-user provisioningCopies group, mailbox and access settings from an existing user to auto-create a new hire account, including a generated password sent by SMS.
• Sub-minute password resetsRuns a password-reset automation directly from the ticket pod; demoed completing one in under a minute.
• Live automation activity logEvery automation step streams as raw PowerShell output in an activity log so a technician can see exactly what ran and where it failed.
• Adoption reporting dashboardAn Adoption Report tracks tickets solved by Pia vs. skipped per technician so managers can see real usage of the automations.