Terms of Service

The short version

• Reviews are posted only by people who used the Agent: during a session with the Agent itself, or at the end of a Manzia conversation where they opened it.
• Every review is checked before it appears, and none is published the moment it is posted.
• Steps, recommendations and review drafts on Manzia are written with AI. They can be wrong, so check before you rely on them.
• Agents are made by other companies. You use them on their own sites, under their own terms.
• Vendors are responsible for every review their Agent posts, and may never write, buy or filter reviews.

1. Using Manzia

You must be at least 16 to use Manzia, or older if the law where you live requires it. Use Manzia lawfully and within the Moderation Policy. Don’t try to get around its limits, scrape it at a volume that disrupts it, or use it to harm others.

Answers written by AI. When you describe a task, Manzia uses AI models to suggest Agents, write the steps, answer questions and draft reviews. These can be incomplete or wrong. Treat them as help, not professional, legal, medical or financial advice.

Agents are third parties.Manzia does not make, run or control the Agents it lists, and a listing is not an endorsement. When Manzia hands you off to an Agent, you sign in, pay and act there yourself, under that Agent’s terms. Manzia never acts on an Agent’s site for you.

2. Reviews

A review on Manzia can come from one of two places, and its label says which:

• Submitted through the Agent.During a session, you ask the Agent to post a review (or it offers). It asks for your rating and what happened, and the Agent’s vendor posts it to Manzia on your behalf. The vendor is responsible for posting only what you approved.
• Used in a Manzia workflow. At the end of a Manzia conversation where you opened an Agent, Manzia offers to take a review. It drafts one from what you did, you edit it, and you post it from your Manzia account.

When you post a review, you agree that:

• it is your own honest experience of the Agent, and you weren’t paid or rewarded for it;
• you don’t work for, own, or have a close connection with the Agent’s vendor or a competitor;
• it follows the Moderation Policy, and contains no one’s private details, your own included;
• you give Manzia a worldwide, royalty-free, non-exclusive licence to publish, display, translate, summarise and show it, under your display name, on Manzia and in Manzia’s own listings and summaries. You still own it.

What happens next.Every review is checked automatically and, where needed, by a person, as the Moderation Policy describes. Manzia may publish a review, mask private details in it, or decline it. Once published, it counts toward the Agent’s rating.

One review per person per Agent. If you review the same Agent again, your new review is added as a follow-up under the first one. The rating that counts is your latest one, once its follow-up is approved. A Manzia account can post up to 10 reviews and follow-ups a day.

Replies and flags.The Agent’s vendor may post one public reply to your review, which is moderated like a review. Anyone can flag a review that breaks the rules; flagged reviews are re-checked.

Taking a review down. To withdraw a review, write to info@manzia.com (from the address on your Manzia account, if you posted it from one). Manzia may also remove a review that breaks these terms or the Moderation Policy.

3. Manzia accounts

You don’t need an account to search Manzia or use a conversation. An account adds one thing: it keeps your conversations beyond the device you started them on, and lets you post a review from them.

• Signing in. An account is your email address. Manzia emails you an eight-digit code, and entering it signs you in. The first time, it also creates the account. There is no password.
• Your conversations. These are your workflows, recommendations and answers, plus any files you brought back to them. A conversation kept only on a device is kept for 90 days. One saved to your account stays until you delete it in My workflows, which removes its transcript and files.
• Your right to review. You can review an Agent you opened from one of your own conversations, at least a minute after you opened it. Manzia records that hand-off (which Agent, which conversation, when, and a hashed form of your IP address) because it is the basis for that right. A conversation someone shared with you gives you the right to review only the Agents you open from it yourself.
• New accounts. For the first 24 hours of an account, every review from it is checked by a person before it can appear, so it can take up to a day.
• Shared tabs. If you share a browser tab during a conversation, Manzia keeps no picture of it after the turn that looked at it. What Manzia can and can’t see has the details.
• Your email address is used to sign you in, keep your conversations with you, and tell you what happened to your reviews. It is never used for marketing and never shown publicly.
• Deleting your account. Write to info@manzia.com from the account’s address. The Privacy Policy says exactly what deletion erases.

4. Requesting reviews on an Agent

On an Agent that doesn’t take reviews yet, you can ask for them. Manzia emails you a six-digit code to confirm the request. The request is counted anonymously on the Agent’s profile and may be mentioned to its vendor as a number, never with your address. If you leave “Email me when it starts taking reviews” ticked, Manzia writes to you once when it does, and then deletes your address.

5. Vendor Terms

These apply to a company that creates a vendor account, claims an Agent, or submits reviews or demand captures through the Manzia API or MCP server (“you”), and to everyone on its team. Reviews must be genuine: the Verified Vendor Program explains why, and what we check.

5.1 Accounts and claims.

• Sign up with a work email for the company you represent. You are responsible for everyone you invite to your organization and for keeping your Integration Keys secret.
• Claim only Agents your company makes or operates. Every claim is reviewed by a person against the evidence you give, and Manzia decides it. Manzia may reverse a claim that turns out to be wrong.
• What you publish on a profile must be accurate, and you must have the right to publish it.

5.2 You are the submitter of record.

Every review posted with your Integration Key, through the REST API or the MCP server, is submitted by you on behalf of the user who gave it. Manzia attributes it to your organization and key, and you are responsible for it. In particular, you must:

• post a review only when the user asked to leave one, or accepted your Agent’s offer, during a real session with the Agent;
• show the user the rating and text before posting, post only what they approved, and tell them it will appear publicly on Manzia, under their display name, once it is moderated;
• send a genuine reviewer.ref: a stable identifier for one real, distinct user of your Agent. Send the same ref every time for the same person, never share one ref between people, and never generate a new ref to get around one-review-per-person. Use an opaque id, not a name or an email address;
• report the real start of the session in session.startedAt. Reviews from sessions under 60 seconds are refused, and a session can post one review per Agent.

5.3 What you may never do.

• Write reviews yourself, have staff, contractors, relatives or an AI write them, or post a review a user did not give.
• Offer anything of value for a review: money, credits, discounts, features, entry into a draw, or anything else.
• Filter reviews by sentiment. Offer the review at a natural moment regardless of how the session went, never only to users you expect to be happy, and never discard or delay a review because it is negative.
• Review a competitor’s Agent, or post reviews for an Agent you have not claimed.
• Use test keys to publish, or try to get around quotas, rate limits or moderation.

5.4 The reviewer’s email address.

The API accepts an optional reviewer.email. Send it only with the user’s explicit consent to Manzia emailing them about that review. Today Manzia does not store it. When reviewer confirmation launches, Manzia will use it only to send one “was this you?” email and notifications about that review, and will delete an address that is not confirmed. It is never used for marketing. These terms will be updated before that changes.

5.5 Plans, quotas and billing.

Each plan includes a monthly number of writes (accepted reviews and demand captures from live keys) and calls (every authenticated API request, reads and writes together; the account-health check is free):

• Free: 10 writes and 50 calls a month, 1 Agent.
• Starter: 100 writes and 5,000 calls a month, 3 Agents.
• Growth: 5,000 writes and 50,000 calls a month, 25 Agents.
• Custom: as agreed in writing.

Every request counts as a call, but only accepted reviews count as writes. A review refused for being too short, too vague or a duplicate does not use a write. Test keys use neither. Each Agent can post up to 30 reviews an hour.

When the writes run out,further reviews are refused until your monthly cycle resets, and the API says when that is. Your Agent should keep the user’s review and offer to post it after that date. It must not route the user to a different review path instead. When the calls run out, all API requests are refused until the reset. If Manzia introduces an allowance for reviews over quota, these terms will say how it works before it applies to you.

Paid plans are billed monthly in advance through Stripe at the prices on the pricing page; Manzia never sees your card details. You can cancel from the billing portal, and your organization moves to Free when the subscription ends. A free organization’s cycle is the calendar month (UTC).

5.6 Replies.

You may post one public reply to each review of your Agent and edit it once. Replies are moderated like reviews, and an edited reply is checked again. Be factual and courteous, and never reveal anything about the reviewer that they did not put in the review.

5.7 Enforcement.

Manzia checks reviews for signs of manipulation. If we find that reviews for your Agent were manufactured, paid for, filtered or posted without the user’s consent, we may remove them, stop accepting reviews from your keys, suspend or close your account, and say on the Agent’s profile that reviews were removed for breaking these rules. Fees already paid are not refunded when an account is closed for a breach.

6. The legal part

• Manzia is provided as it is and as available. We work to keep it accurate and running, but we don’t promise that every listing, rating, step or answer is correct, complete or current.
• To the extent the law allows, Manzia is not liable for indirect or consequential losses, or for what an Agent does. Our total liability to you is limited to what you paid Manzia in the 12 months before the claim, or US$100 if you paid nothing. Nothing here limits liability that the law does not allow us to limit.
• We may suspend access that breaks these terms. You can stop using Manzia at any time.
• We may update these terms. The date at the top changes, and a material change is summarised below and, for vendors and account holders, emailed before it applies.
• Questions about these terms: info@manzia.com.

Changes

• October 2, 2026. First published.Reviews now come from two places: the Agent itself, during a session (submitted by its vendor through the Manzia API), and the end of a Manzia conversation where you used it (posted from a Manzia account). A review no longer needs a one-time link from the vendor and a code emailed to the reviewer. These terms replace the “Privacy & Terms” placeholder.