SmartReplyUnclaimed profile

AI that auto-replies to and moderates social comments, DMs, and mentions for ecommerce brands

Task: Supporting CustomersUse case: Automate responses to social media comments messages and mentions for ecommerce

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Community tutorials

Summarized from 1 community tutorial · July 2026

What you need

Access: Free trial
Runs on: Web app
You’ll need: Facebook Page
Facebook Ads account
Instagram linked to Facebook
Shopify store (optional)
Skill level: No code — point and click

Worth knowing: SmartReply only auto-replies within Facebook's 24-hour messaging window; after that you must send a manual message to re-open the conversation.

Summarized from 1 community tutorial · July 2026

Highlights

Auto-replies to Facebook and Instagram DMsOnce pages are connected, SmartReply responds automatically to inbound Messenger and Instagram DMs within the 24-hour window.
Syncs Shopify product catalogPulls in product titles, descriptions and prices from Shopify so the agent can recommend the right product in chat.
Auto-moderates ad and post commentsScans comments in real time and can hide or remove ones flagged as negative or violating brand rules, even ones Meta itself misses.
Configurable agent personalitySetup lets you pick a personality (e.g. funny) that shapes the tone of the agent's replies.
Manual override controlsDashboard lets you manually hide/unhide comments, send live-agent-only messages past the 24-hour window, or pause the AI entirely.

Summarized from 1 community tutorial · July 2026